Liverpool’s Luxury Retailer Tools Up With Technology

TASKERS, the Merseyside homeware store with premises in Aintree and Wavertree, has begun its second stage of major IT improvements following the £500,000 of technological investment already made since 2005.

The changes have already seen new budgeting, forecasting and accountancy software rolled out; the development of a Business Intelligence System; and the introduction of bespoke customer ordering and Customer Relations Management systems. The improvements will boost productivity and cement the retailer’s reputation for excellence.

The current phase of future proofing will include VMWare’s legendary Vsphere4 virtual data environment and further enhancements to the Electronic Point of Sale system, including the use of Pacific Retail’s Storetrader till network. Meanwhile behind the scenes forklift truck drivers and warehouse partners will be kitted out with ‘wrist watch phones’ to enable hands free communication, driving efficiency and giving customers a truly 21st Century service.

Taskers has also engaged Datel, a member of Sage’s ‘Circle of Excellence’, who will now be on hand to deliver support for software such as the acclaimed Line applications. Qlik View- the world’s fastest growing Business Intelligence Software- will also be used to dramatically reduce time spent running reports.

Customers will experience the benefits first hand, with new touch points being installed in stores, allowing users to search for stock by simply stating: ‘I want a dinner service, I want it white, I want it for £50’. Once they make their selection they will be given confirmation the item is available before being shown a map of the store detailing where the product can be found and how to get there.

The human face of the technology drive is Aled Morgan, who recently joined the retailer as IT Manager. Morgan was previously at European giant EDS, a company with a strong track record for providing IT support to Government departments and major corporations.

Speaking about the investment proposals Taskers Financial Controller Paul Schwartz said: “We saw the recession as an opportunity to invest further in our infrastructure as we could get better deals on the hardware and consultancy, as well as reducing the amount of disruption due to the quieter trading conditions.

“Our goal is not for Taskers to be the biggest company in the world but for us to be the best at what we do. For a long time Taskers has been selling the best products to the best customers via the best employees, now we are putting the finishing touches to helping us achieve our goal of having the best technology too.”

To learn how to remove a plaster ceiling, how to remove artex and repairing a plaster ceiling as well as many more ceiling projects visit lets-do-diy.com.